The challenge: international growth and differing local requirements
Mattoni 1873, a leading Central European beverage producer and distributor, operates across more than 20 countries and has over 1,000 employees according to the supplied customer story. Expansion increased the complexity of its business applications, workflows and integrations.
Three issues stood out: ERP rollout and integration required substantial local adaptation; regional teams sometimes preferred separate tools (shadow IT); and user requirements evolved as applications were tested. The group needed a common process platform without ignoring local realities.
The objective: move beyond basic forms and workflow automation to robust custom applications linking people, documents and enterprise systems.
The solution: Nintex K2 and HORECA E2E
Mattoni already had K2 but had not fully leveraged its capabilities. Working with Process Point, the company expanded K2 into a platform for business applications, using K2 Connect for SAP to connect workflows with ERP data.
HORECA E2E: managing the customer lifecycle
The application for hotels, restaurants and cafés/catering supports lead and customer management, contracts, commercial terms and visibility into customer profitability. Sales teams can manage contract termination and the negotiation of new terms in one connected process.
Beyond a single application
Creating customer records in SAP and verifying information against business registers.
Template-based contract generation, reviews, approvals and e-signatures, integrated with Microsoft 365.
Contract evaluation and accruals automation.
Automated reporting and analytics using Power BI.
The results: annual savings and business growth
More than €300,000 in annual savings: Mattoni attributes this result to its use of K2 across the business, not solely to HORECA E2E.
The customer also reports that HORECA E2E contributed to higher turnover and profit, with faster responses to competitors’ offers and improved visibility into commercial terms.
Efficiency: replacing paper-based processes and reducing manual administration.
Sales effectiveness: more structured lead management and recurring incentives.
Decision support: stronger competitive analysis backed by reporting and data.
Scalability: a foundation for future applications in multiple markets.
“We can fully rely on Process Point. Whenever they own something, I know I can sleep well and can focus on our other agendas.”
Tomas Koubek, Group Business Solutions Director, Mattoni 1873 · supplied customer story
Customer Excellence Award 2023
Mattoni 1873’s process automation project received the Customer Excellence Award at the Nintex Solution Innovation Awards in 2023. This recognition reflects a collaboration between Mattoni’s internal team, Process Point and the Nintex K2 platform.
Next steps: geographic rollout and ERP modernisation
At the time of the original customer story, Mattoni planned to extend K2 into the Balkans, including Bulgaria, Serbia, Montenegro and Bosnia. It also described an ERP replacement programme starting in 2025, with Process Point expected to help redesign related applications.
These were plans at the time of publication. We do not present them as completed without updated confirmation from the customer.
Sources and verification
Updated using the supplied “Case Study – Mattoni 1873” document. Savings and customer quotations are attributed to Tomas Koubek. Future projects are reported as plans made at the time of the source publication.
Nintex — customer story · Process Point — award announcement (2023)